BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually
be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully
charged or because the batteries are worn down and can no longer hold a charge. Below are a series of basic
troubleshooting instructions for the Jazzy 1107 Power Chair. This information is to be used as a supplement to the
troubleshooting instructions provided in the owner’s manual. If you have any questions about this information,
contact your authorized Pride Provider.
What if the systems on my Jazzy 1107 seem to be "dead" (controller does not light up when on/off key is
pressed)?
! Make sure the batteries are wired properly—refer to the battery wiring diagram located on the power base.
! Make sure the connections on the battery terminals are tight and secure.
! Make sure the battery boxes are fully connected to one another and to the power chair.
! Make sure the main circuit breaker has not tripped—push in the main circuit breaker reset button.
! Make sure the controller is completely connected to the power base.
What if the range per charge of my Jazzy 1107 diminishes over time?
! Determine if the batteries have ever been replaced. Batteries over a year old may be defective.
! Determine how frequently you charge the batteries in comparison to how often you use the power chair.
If you use your power chair on a daily basis, you should charge the batteries every day for 8-14 hours.
! Determine when the batteries were last charged. Even if the power chair has not been in use, the batteries
should be charged once a week for 12-14 hours.
! Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of
batteries; continual undercharging reduces the overall life of the batteries.
! Observe the battery charger lights during battery charging to determine if the batteries are receiving a
charge. If neither battery charger light is lit when the charger is plugged into an electrical outlet and turned on,
then the batteries are not getting charged. If the power light is not lit when the charger is plugged into an
electrical outlet and turned on, then make sure that the electrical outlet is good. If the charge light is not lit when
the charger is plugged into an electrical outlet, but the power light is, then make sure that the battery charger is
securely plugged into the power base.
! Determine if a wall switch controls the electrical outlet used for battery charging. If a wall switch does
control the outlet and the switch is turned off inadvertently, the batteries will not fully charge.
! Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the
use of an extension cord when charging the batteries. The charger should be plugged directly into a properly-
wired standard electrical outlet as the length and condition of the extension cord can have an adverse affect on
the battery charger.
! Determine how far you let the battery condition meter LEDs go down before charging the batteries. If
you continually allow the battery condition meter LEDs to fall into the red area, the overall life of the batteries
will be reduced.
What if my Jazzy 1107 is operating slower than it has in the past?
! Determine when the batteries were last charged. When the battery charge gets low, the batteries supply less
power to the motors, which causes the motors to spin slower.
! Determine the temperature of the power chair at the time the problem occurred. The Jazzy 1107 electrical
system will protect itself from overheating when its internal temperature gets too high by reducing the amount
of power sent to the motors. When this happens, the power chair will gradually slow to a stop. Allow the power
chair to cool down and it will resume normal operation.
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BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
What if the speed LEDs on the VSI begin to flash?
! Determine if the battery charger is connected to the controller. When the battery charger is connected to the
controller, an internal charger inhibit feature keeps the power chair from driving. This is indicated by the VSI
speed LED(s) flashing.
What if the speed LEDs on the VSI begin to scroll?
! Determine if the VSI has been placed in lock mode. The VSI is equipped with a lock mode feature that
prevent unintended use of the power chair. If the VSI is in lock mode, deflect the joystick full forward until it
beeps, then deflect the joystick full rearward until it beeps, and finally return the joystick to the neutral position.
The joystick should go back to the drive function.
FLIGHT DIAGNOSTIC FLASH CODES
The battery condition meter will flash fault codes when the FLIGHT controller detects an abnormal condition in the
electrical system. The battery condition meter consists of ten lights arranged in an arc over the on/off key. When the
batteries are at full charge, all ten LEDs will be lit in a steady display. As the battery voltage drops, the number of
lights reduces from right to left. When a fault is detected by the controller, the battery condition meter LEDs will
flash in a numbered sequence followed by a 2-second pause.
CODE SEQUENCE
CODE
CAUSE
POSSIBLE SOLUTION
One pause One
Two pause Two
Three pause Three
1
2
3
Possible Stall Timeout
Battery Fault
Left Motor Fault
Turn joystick off then on.
Charge batteries.
Make sure left motor is
plugged in.
Four pause Four
Five pause Five
Six pause Six
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Right Motor Fault
Left Park Brake Fault
Right Park Brake Fault
Joystick Fault
Make sure right motor is
plugged in.
Contact your authorized
Pride Provider.
Contact your authorized
Pride Provider.
Contact your authorized
Pride Provider.
Contact your authorized
Pride Provider.
Contact your authorized
Pride Provider.
Contact your authorized
Pride Provider.
Contact your authorized
Pride Provider.
5
6
Seven pause Seven
Eight pause Eight
Nine pause Nine
Ten pause Ten
7
8
Controller Fault
9
Controller Fault
10
11
Controller Fault
Eleven pause Eleven
Controller Fault
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BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
What if the left red battery condition meter LED on the FLIGHT is flashing?
! This indicates that the battery voltage is very low and the batteries should be charged immediately.
What if the power chair does not drive and the battery condition meter LEDs are scrolling from right to left?
! This indicates that the FLIGHT is in lock mode. To unlock, press the horn button twice.
What if the battery condition meter LEDs are scrolling left to right, alternating with a steady display?
! This indicates that the FLIGHT is plugged in for charging. The steady display indicates the current state of
battery charge.
What if the power chair will not drive and all battery condition meter LEDs are flashing rapidly nonstop?
! The FLIGHT has detected an Out Of Neutral A Power Up (OONAPU) condition. This means that the joystick
was not in the neutral (center) position when the controller was turned on. To clear the fault, release the joystick
to the neutral (center) position and restart the power chair.
INFINFB2041/Rev A/11-29-06
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